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free u.s. standard shipping on $50+ and free u.s. returns    details

free international shipping on $150+

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Shipping Information

Marc Jacobs Beauty Shipping Information

 

 

We offer FREE Standard Ground Shipping on all U.S. merchandise orders $50 and over (excluding taxes).

 

 

Standard Ground Shipping
(Orders $50 & Over)
Standard Ground Shipping
(Orders Under $50)
2 Day Shipping 1 Day Shipping
FREE $5.95 $10.95 $16.95

Shipping Costs & Delivery Times

orders must be placed by 12pm est to start processing on the same day. processing time usually takes 1-2 business day. delivery times are based on orders placed between monday – friday.

Shipping Method Costs Total Delivery Time (including processing time)
Standard Ground Shipping
(Orders $50 & Over)
FREE 3-7 business days
(up to 21 days for APO/FPO/DPO Military Addresses)
Standard 3 Day Shipping
(Orders Under $50)
$5.95 4 business days
(up to 21 days for APO/FPO/DPO Military Addresses)
2 Day Shipping $10.95 3 – 4 business days
1 Day Shipping $16.95 2 – 3 business days

 

if your order contains a hazmat item (e.g., nail polish, pressurized spray cans, hairspray, etc.), it must ship Standard Ground Shipping (3-7 days total delivery time).

 

orders must be placed by 12pm est monday – friday to start processing on the same day. processing time usually takes 1 business day. delivery times are based on orders placed between monday and friday. marcjacobsbeauty.com offers free standard ground shipping on all u.s. merchandise orders $50 and over (excluding taxes). select items considered hazmat (hazardous materials) are restricted and must be shipped with ground service. orders $50 and over always ship standard ground shipping for free—no promotion code needed. for shipments totaling less than $50, there is a delivery charge of $5.95 for standard ground shipping. our standard shipping option is standard ground shipping.

 

Hawaii, Alaska & Puerto Rico

 

for shipments to hawaii, alaska, and puerto rico we offer 2 day and 1 day shipping services. we regret that we are unable to ship restricted (hazmat) items to hawaii, alaska, or puerto rico.

 

P.O. Box

 

if you are shipping to a u.s. p.o. box, we offer ups surepost service free on orders $50 and over.

 

International Shipping

 

We ship international orders through DHL Express and DHL eCommerce. Where available, you will be able to select your preferred shipping method at checkout. Shipping costs are calculated based on the size, weight and destination country of your package once you begin the checkout process. For your convenience, the shipping costs provided includes all import duties, taxes and applicable fees.

 

MarcJacobsBeauty.com currently accepts orders from the following locations:

 

Australia Greece Netherlands,The
Austria Hong Kong Norway
Belgium Hungary Philippines
Brunei Darussalam Indonesia Poland
Bulgaria Ireland Portugal
Canada Italy Romania
Croatia Korea Singapore
Cyprus Latvia Slovakia
Czech Republic Lithuania Slovenia
Denmark Luxembourg Spain
Estonia Malaysia Sweden
Finland Malta Switzerland
France Mexico United Kingdom
Germany New Zealand United States


 

DHL eCommerce – Parcel Direct (Tax + Duties Pre-Paid)

 

  • Delivery is approximately 6-10 business days after the time of shipment
  • Pre-paid duties and taxes at checkout (DDP), no additional charges upon delivery
  • Package is traceable and your shipping confirmation will include tracking information
  • Package can be tracked at http://webtrack.dhlglobalmail.com/
  • Delivery will be made by a local carrier

 

DHL eCommerce – Parcel Priority (Tax + Duties Un-Paid)

 

  • Delivery is approximately 8-12 business days after the time of shipment
  • Duties and taxes are un-paid, customer is responsible for duties, taxes & fees upon delivery
  • Package is traceable and your shipping confirmation will include tracking information
  • Package can be tracked at http://webtrack.dhlglobalmail.com/
  • Delivery will be made by the local post network

 

DHL Express (Tax + Duties Pre-Paid)

 

  • Delivery is approximately 2-5 business days after the time of shipment
  • Pre-paid duties and taxes at checkout (DDP), no additional charges upon delivery
  • Package is traceable and your shipping confirmation will include tracking information
  • Package can be tracked at http://www.dhl.com/en/express/tracking.html
  • Delivery will be made by DHL Express

 

DHL Express (Tax + Duties Un-Paid)

 

  • Delivery is approximately 2-5 business days after the time of shipment
  • Duties and taxes are un-paid, customer is responsible for duties, taxes & fees upon delivery
  • Package is traceable and your shipping confirmation will include tracking information
  • Package can be tracked at http://www.dhl.com/en/express/tracking.html
  • Delivery will be made by DHL Express

 

Please Note:

 

  • Orders are usually packed and ready to ship 1-2 business days after the order is placed
  • International shipments are subject to customs clearance procedures, which can cause delays beyond the original delivery estimates
  • All prices are quoted in the US Dollar currency for all applicable costs, including shipping, taxes, and duties.
  • Duties and taxes vary by country of destination and will be determined during checkout
  • Shipping, duties, taxes, and applicable fees are nonrefundable for undeliverable or refused shipments.
  • International orders cannot be shipped to a APO/FPO or P.O. Box addresses
  • International orders totals cannot exceed $500.

 

Duties + Taxes Refund

 

Unfortunately, we cannot refund your original shipping, duties, taxes, and fees. If you are returning a purchase, you may be eligible for a refund of all or a portion of the duties and taxes. Please contact your local customs office for information.

 

APO/FPO/DPO Military Addresses

 

all shipments to apo, fpo, and dpo addresses are sent via ups surepost service. due to military handling time, delivery to some destinations may take up to 21 days.

 

Multiple Shipping Addresses

 

at this time, we can only ship to one address per order. to ship to multiple addresses, please call marc jacobs beauty customer service for assistance at 1.877.747.6272.

 

Restricted Hazardous Items (Hazmat)

 

for shipments to hawaii, alaska, and puerto rico we offer 2 day and 1 day shipping services. we regret that we are unable to ship restricted items to hawaii, alaska, or puerto rico.

 

Business Days & Holidays

 

all orders ship monday through friday, excluding federal holidays within the united states. for standard ground shipping, 2 day and 1 day shipping: orders must be placed by 12pm eastern standard time (est) to be processed on the same business day, otherwise it will be processed the next day.

 

Packages do not ship from our fulfilment center on the following holidays:

 

  • New Year's Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

 

Tracking Orders

 

when your order is ready to be shipped, you will receive a shipment confirmation e-mail. the majority of our orders are shipped within 1-2 business days after the order has been placed. the e-mail will contain shipment details, your tracking number, and a package tracking link. to track an order on marcjacobsbeauty.com, sign in to access my account that will contain your order information. you may also contact marc jacobs beauty customer service to track your order.

 

for more information or questions, please contact marc jacobs beauty customer service via email (customerservice@marcjacobsbeauty.com) or via phone at 1.877.747.6272. operating hours are 24 hours a day, 7 days a week, excluding holidays.

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