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Returns & Exchanges

MARC JACOBS BEAUTY RETURNS POLICY

If you are not absolutely enamored with your marcjacobsbeauty.com purchase, return it for free (no return shipping or handling fees) within 60 days of purchase. we’ll process your return within 5 business days of merchandise receipt, for the purchase amount minus the original shipping charges. please note it may take up to 60 business days for the return amount to post to your account.

  • When you return your purchase to marcjacobsbeauty.com by mail within 60 days of purchase date, you will receive a full refund to your original payment method for the price of the item(s).
  • Unfortunately we cannot accept returns or issue refunds after 60 days.

here's how to return your item(s)

  1. Fill out the returns + exchanges form on the back of your order summary and place it with your item(s) in the original marcjacobsbeauty.com packaging, or any well-padded envelope or box.
  2. Create and print your free usps return label here, and attach it securely to the package.
  3. Seal up the box and drop it off anywhere in the u.s. mail!

Once you’ve created a return label and sent it back to us, you can track your return. We'll send you an email confirmation when your return is received and processing!

We will process the return as soon as we receive the merchandise, but it may take up to 60 business days for the credit to appear on your account.

mail your returns to:

Marc Jacobs Beauty Returns Center
5389 East Provident Drive
Cincinnati, oh 45246

If you have any questions about your return, give us a call at 1.877.747.6272.


International Returns

We cannot offer merchandise exchanges on orders shipped internationally. Only credit back to the original form of payment is available.

If you are not absolutely enamored with your marcjacobsbeauty.com purchase, you may return it within 60 days of purchase. We’ll process your return within 5 business days of merchandise receipt, for the purchase amount minus the original shipping charges and any additional fees. In special cases, if you are returning a purchase, you may be eligible for a refund of a portion or all of the duties and taxes from your local customs office. Contact that office directly for details. Please note it may take up to 60 business days for the return amount to post to your account.

Send your item via traceable method to the following address:

Marc Jacobs Beauty Returns Center
5389 East Provident Drive
Cincinnati, OH 45246

Sorry, we cannot accept COD deliveries.

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