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free u.s. standard shipping on $50+ and free u.s. returns.
free international shipping on $150+

FAQ

MARC JACOBS BEAUTY FAQ's



SHIPPING/ORDER STATUS

MarcJacobsBeauty.com offers complimentary Standard Ground Shipping on all U.S. merchandise orders of $50 and over (excluding taxes). For shipments totaling less than $50, there is a delivery charge of $5.95 for Standard Ground shipping. Our standard shipping option is Standard Ground Shipping. Select items considered hazmat are restricted and do not qualify for complimentary Standard Ground Shipping and must be shipped ground (3-7 days total delivery time).

Certain items are considered hazmat, or hazardous materials which include aerosols and alcohol-based products (e.g. pressurized spray cans, hairspray, nail polish remover, etc.) and are restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations. These items cannot be shipped to Alaska, Hawaii, or Puerto Rico.

Marc Jacobs Beauty Enamored Nail Lacquers and Marc Jacobs Beauty Decadence fragrance sample vials are considered hazmat products.

We get it, you want your products as soon as you can get them: Find the status of a particular order and view your Order History on the Order Status tracking page under My Account. Please note that the Order History will not be updated until the products have shipped.

We might not have had all of the desired items in stock when your package was shipped. If this is the case, the shipping confirmation email should indicate which products might still be outstanding and awaiting shipment. If a product does not get shipped, of course you will not be charged for it. If you have any further questions or concerns, please reach out to Marc Jacobs Beauty at 1.877.747.6272, 24 hours, 7 days a week, excluding holidays. Have your order number ready, and let us know which products you are missing.



RETURNS & EXCHANGES

Go ahead, indulge in the irresistible—but if you aren’t completely enamored with your latest purchase, please return it for a full refund within 60 days of purchase. Returns will be processed within 5 business days of merchandise receipt. Please note that it may take up to 60 business days for the return amount to post to your account. We regret that we are unable to refund your original shipping charges unless the return was a result of our error. All returns are credited in the original form of payment.

  • When you return your purchase to MarcJacobsBeauty.com by mail within 60 days of purchase date, you will receive a full refund to your original form of payment for the price of the item(s).
  • Items received more than 60 days after the purchase date may not be returned.

Follow these simple steps to return your purchase:

  1. Fill out the exchange form on the back of the order summary.
  2. Package up the return item(s), along with the return form, in its original shipping box or in a well-padded envelope or box (to prevent damage during transit). Include the original Marc Jacobs Beauty packaging, if possible.
  3. Print your USPS prepaid return shipping label, and send your parcel to:
    Marc Jacobs Beauty Returns Center
    5389 East Provident Drive
    Cincinnati, OH 45246
  4. Email confirmation will be sent.

Please send the defective or incorrect item(s) back to us, using the free returns process. Once we receive the returned item(s), we will gladly send you a replacement. Use the return form included in your original packaging or contact Customer Service at 1.877.747.6272.

If you received a FREE product or FREE gift with your purchase, you must include it with your return shipment in order to be refunded in the original form of payment.

At the moment, purchases from MarcJacobsBeauty.com cannot be returned or exchanged at Marc Jacobs stores or other authorized retailers.

For further questions, the Marc Jacobs Beauty Customer Service Team is available to assist via phone at 1.877.747.6272.



MY ACCOUNT

To register for a Marc Jacobs Beauty account, provide your name, email address and password. You can fill out the rest of your account information including shipping, billing, address and personal options at your leisure. Once registered, you can check out your order status, order history, and manage your account.

You can change your login email address and password by clicking on "My Information" within your account. Please note that your email subscriptions will be sent to your new email address and any emails related to the order will go to the email address provided at checkout.



LOGIN

Please note that passwords are case-sensitive. If you have forgotten your password, please click on "Forgot Your Password?" below Sign In. Follow the instructions to reset your password. For additional assistance, please contact Customer Service at 1.877.747.6272.



CREDIT CARD TROUBLE

If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card and matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current (not expired) and valid. After validating the information you've entered and an error message is received a second attempt, call 1.877.747.6272 or contact your financial institution for further assistance.



PRODUCT-RELATED

Occasionally, an item may be out of stock. To be notified the moment a product is available again, be sure to sign up for an email alert: On the item’s product page listing, select the "email me when in stock" button.

Marc’s rule-breaking creativity is also at the heart of his makeup vision. With that said, limited and collector’s edition products are created to capture the perfect look of the season, and we then retire them to make room to bring new and innovative products to enhance your beauty collection. If you have any questions about a specific product, please contact our Marc Jacobs Customer Service team at 1.877.747.6272 or customerservice@marcjacobsbeauty.com.

The following statement is Neville-approved: Marc Jacobs Beauty is a cruelty-free cosmetics brand. We never test on animals or use ingredients tested on animals; nor do we ask vendors to test on our behalf. Marc Jacobs Beauty is not sold in China.

Marc Jacobs Beauty is cruelty-free, and never tests on animals. And, while the majority of the products are free of animal byproducts, Marc Jacobs Beauty is not considered a vegan line: there are a small number of product ingredients in the line that contain ingredients of animal origin, such as beeswax & carmine.

We care about your health, and know that gluten allergies can be quite serious. Marc Jacobs Beauty products are not specifically formulated to be gluten free. If you have more specific questions or concerns regarding gluten and the ingredients contained in our products, please contact your physician.

The entire line of Marc Jacobs Beauty is paraben free.

Yes. The Marc Jacobs Beauty product line is considered hypoallergenic, as it was developed with little to no known common allergen ingredients.

All Marc Jacobs Beauty ingredient information is listed on the exterior packaging.

Marc Jacobs Beauty is also available for purchase at authorized retailers such as Bergdorf Goodman, select Neiman Marcus stores, Marc Jacobs freestanding stores, Sephora stores and Sephora online.

Marc Jacobs Beauty is available for purchase at Sephora stores and Sephora online throughout Europe, the Middle East, and Southeast Asia. Additionally, Marc Jacobs Beauty is available on Sephora.com, which now ships to Germany, Japan, The Netherlands, Norway, South Korea, and The United Kingdom. Marc Jacobs Beauty is also available at Harrods and John Lewis in the United Kingdom, and at select international Marc Jacobs stores.

At this time, Marc Jacobs Beauty does not offer a professional discount. Stay in-the-know about opportunities like this in the future by making sure you’re signed up to receive Marc Jacobs Beauty emails.

MarcJacobsBeauty.com consistently offers samples with orders. Stay in-the-know about all sample offers and promotions by making sure you’re signed up to receive Marc Jacobs Beauty emails.

Purchase from official Marc Jacobs Beauty retailers in order to be certain that your new Highliner Gel Eye Crayon eyeliner or Le Marc Lip Crème lipstick is authentic. Marc Jacobs Beauty is exclusively available at Sephora stores, Sephora.com, MarcJacobsBeauty.com, and select Marc Jacobs stores, as well as select Neiman Marcus stores, neimanmarcus.com, Bergdorf Goodman, bergdorfgoodman.com, Harrods, Harrods.com, John Lewis, and JohnLewis.com.

MarcJacobsBeauty.com exclusively carries makeup products. For fragrance, perfumes, body lotion, shower gels and other Marc Jacobs body care, please visit one of the Marc Jacobs Beauty authorized retailers that can be found on our Store Locator.

All Marc Jacobs Beauty products are designed for effortless performance, and Marc himself loves to break the rules, so you can’t go wrong. But if you’re looking for new ways to use products, or brush up your makeup skills, check out the tutorials in the Videos section and content in Marc’s World.

While we certainly promote shameless indulgence, to help ensure that we’re selling our products to genuine Marc Jacobs Beauty clients (and not to resellers), we do place a limit on the number of units and orders you can place within 30 days. For more information, please contact the Marc Jacobs Beauty Customer Service Team at 1.877.747.6272.

We don’t blame you for wanting to work with us at Marc Jacobs Beauty—we have to admit, it’s a pretty re(marc)able experience.
Find career opportunities to join the Marc Jacobs Beauty team here!

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